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Updated 1/21/2023
If your organization signed an Eartrainer Customer Terms Agreement with Eartrainer, that Agreement governs any conflict with the Privacy Policy below. Please contact support@eartrainer.io with any questions.
Welcome to Eartrainer! Safekeeping of your data is critical to us and a responsibility that we embrace. This Privacy Policy is published by Lion Theory, LLC dba Eartrainer, 171 County Road 227 Schulenburg, TX USA (“Eartrainer”, “we” or “us”). Here we describe how we collect, use and handle your information when you use our websites, mobile applications, software and/or services (“Service”).
We collect and use the following information to provide, improve and protect our Service:
Account Information. We collect, and associate with your account, information such as your name, email address, phone number, address, and payment information.
Your Content. When you use our Service, we store, process and transmit your files (including items like your musical scores, recordings, files, comments, other content, and so on) (“Your Content”) and information related to them. This will make it easy for you to do things like share and interact with these items.
Usage Information. In order to improve the Service, we collect information from and about the devices you use to access the Service. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Service.
Cookies and other technologies. We use technologies like cookies and pixel tags to provide, improve, protect and promote our Service. For example, cookies and other technologies help us with things like remembering your username and preferences for your next visit, understanding how you interact with our Service including things like clicks, mouse actions, text entered and other related information, and then improving the Service based on that information. You can set your browser to not accept cookies, but this will limit your ability to use the Service.
Eartrainer wants to protect the safety of children using the Site. To the extent applicable, Eartrainer complies with applicable laws and regulations, including the Children’s Online Privacy Protection Act (COPPA), which governs information gathering online from or about children under the age of 13. Verifiable consent from a child’s parent or guardian is required before collecting, using, or disclosing personal information from a child under the age of 13.
Consistent with the requirements of COPPA, in any instance where Eartrainer asks for age and determines the user is under the age of 13, Eartrainer will require a parent or guardian to send a consent form for verifiable consent before Eartrainer collects any personal information.
Without obtaining verifiable parental consent, online contact information collected from a child is not maintained in retrievable form by Eartrainer.
In addition to obtaining verifiable consent according to the process described above, Ear Trainer does NOT:
On a limited basis, we may share information as described below in order to facilitate delivering the Service to you, but will never sell it to advertisers or other third-parties.
Other users. Our Service displays information like your name or email address to other users only in places where that information is configured to be shared. The disclosure of information from student records, particularly grades and performance information, is governed in the U.S. by the Family Educational Rights and Privacy Act (“FERPA”), and such information is shared only with your course instructor(s) or other institutional administrators as permitted by FERPA.
Organizational Administrators. If your account is associated with a Ear Trainer Organizational Account (as defined in the User Terms), there may be an administrator in your organization that has access to and control of your Eartrainer account for purposes of managing the Service. Please refer to your organization’s internal policies if you have questions about this.
Legal. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Eartrainer or our users; or (d) protect Eartrainer's property rights. Please contact support@eartrainer.io with any privacy questions or concerns.
Security. We employ both an internal technical team and external security experts in order to keep your information secure and test for vulnerabilities. We also continue to work on features to keep your information safe.
Retention and right to deletion. We’ll retain information you store on our Service for as long as we need it to provide you the Service. In most cases, that means information will be kept for at least three (3) years, which most users find helpful in order to retrieve past samples of their work. If you request to delete your account, you may also request that we delete your information, and/or you may also request a copy of your data we have stored in our system. Please note: (a) there might be some latency in deleting this information from our servers and backup storage; (b) feedback you’ve provided for others will remain, and (c) we may retain certain information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
Around the world. To provide you with the Service, we may store, process and transmit information in the United States and locations around the world – including those outside your country. Information may also be stored locally on the devices you use to access the Service. If you are a U.S. customer, your data will only be stored and processed in the United States.
Eartrainer collects and uses certain indirect or aggregate information as a result of your use of the Service. Such information will always be anonymized and will never contain user-identifiable data such as name, email address, or other direct identifiers. Any such de-identification will comply with U.S. FERPA and HIPAA requirements as well as GDPR and the CCPA.
Upon creation of your account in the Service, you will be expressly asked for your consent to how we will store and use your information. We will track that consent, and you will have the ability to withdraw your consent and delete your account at any time from within your user profile in the Service. In addition, while you use the Service, you’ll be able to see on any given activity who will have access to your content, and you may also change and update your information in your user profile.
If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that transaction. We will notify you (for example, via a message to the email address associated with your account) of any such transaction and outline your choices in that event.
We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you through your account and provide an opportunity to consent to the changes.
Have questions or concerns about Eartrainer, our Service and/or privacy? Contact us at support@eartrainer.io.
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